Auto Tools is on a never-ending quest for perfection and is guided by the principle aim of offering premium quality products at competitive price to all its valued clientele. To ensure total customer satisfaction, there's an effective and efficient response system for customer complaints / concerns. The lead time to look into any kind of concern is 24 hours at max.

The maximum lead time to investigate and propose an action plan is 48 hours and the plan submission for corrective and preventive action does not take more than 7 days – a benchmark that most of the company's competition businesses are struggling to follow. All the integrated management system processes are in compliance with ISO 9001:2000 standards.
In additional, Auto Tools possesses OHSAS 18001 which is an occupational health and safety (OH&S) standard certificate.